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FAQ

Yes, Please contact customer service and they will provide you further instructions.

Yes, we ship to most countries.

We do not offer free shipping on international orders.

No, free shipping only applies to the 48 Contiguous United States.

Please email use at customer service and we can arrange for a quote. Please provide a list of which items you are interested in and what quantities. Quotes can be provided through email.

We ship with all major carriers for optimal shipping service: FedEx, UPS, USPS, DHL.

It typically takes 1 business day, but just to be safe it could take more time depending on the size of the order.

We accept all major credit cards, including: Visa, Mastercard, Discover, American Express, Apple Pay, Paypal, Google Pay, Amazon Pay, Shop Pay, Venmo and more.

JOON products are only available online, either through our partners and retailers or directly on our website.

At a glance

We are JOON, we make amazingly soft, fluffy, fuzzy, and cuddly Teddy Bears! Our company started in 2012 when we realized the market was lacking a really cute quality teddy bear with a classic look and feel. Today we have grown to offer other fuzzy products such as rocking horses and other Classic Toys! We are extremely excited that you found us and hope you love our products as much as we do!

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